How the Right Hybrid Phone System Can Support Growth and Minimize Risk


    Successful businesses challenge IT managers in more ways than one. The more successful the company, the greater the need for IT to adapt to meet growth requirements and help the business differentiate competitively.

    As opportunities emerge, mid-market and enterprise organizations must add offices (often in new geographies), hire new employees, manage seasonal spikes and improve communications not only for employees, but for partners and customers as well. How they address these changing dynamics and where they choose to deploy and manage the necessary underlying communications technology impacts productivity and, ultimately, the success of the business itself.

    For those still operating traditional systems, outdated and inflexible technology can present enormous physical and financial obstacles to growth. Even organizations using more up-to-date on-premises phone systems can find their expansion plans limited due to expensive hardware upgrades and long depreciation cycles.

    Planning for success and every eventuality is easier when companies select a hybrid phone system platform that offers a flexible deployment model for applications and services in a mixed onsite and cloud model. A hybrid unified communications (UC) platform lets you scale for the business, deploy the latest technology innovations quickly and easily, and provides the same features across any device whether you are serving your applications from the cloud or onsite.

    Hybrid UC: A Growing Company’s Best Asset 

    By offering greater flexibility and ease of use, hybrid systems enable businesses to adapt to new opportunities quickly and strategically, without sacrificing security or consuming valuable IT resources. They provide:

    1. Easy, Flexible Scalability. Expanding into a new regional market requires placing IT staff locally. Whether remote workers operate from their homes or out of a temporary office location, a hybrid phone system such as ShoreTel Connect HYBRID Sites simplifies the task of adding new users. Not only can new cloud remote offices be added to the company network easily, they come without capital expense and can be managed and updated from the ShoreTel data center. Most importantly, the HYBRID Sites solution seamlessly integrates those cloud services with the ShoreTel PBX at headquarters so that a common dial plan and management across your communications network is easy.
    2. App Advantage. To become the leader in a new market requires agility. A hybrid phone system like HYBRID Sites lets IT and line of business managers easily add and test new apps from the cloud, enabling them to quickly take advantage of, say, productivity apps that can improve team performance. Because they are deployed from the cloud, payment is on an inexpensive, monthly subscription basis which can be turned on and off as needed by the team. For example, an app like ShoreTel Connect HYBRID Fax can help employees outflank competitors by streamlining the traditional fax process; digitizing documents and allowing employees to send and receive faxes by email from any desktop or mobile device. This saves time – potentially enabling a salesperson to respond faster and close the deal before the competition.
    3. Cost and Resource Savings. Perhaps the biggest advantage of a hybrid phone system such as ShoreTel Connect HYBRID Sites is the ability to expand at modest cost. This significantly reduces the risk of new ventures, so businesses can “test and fail” ideas with limited financial downside. With an on-premises system, adding new features increases the IT team’s workload and the cost of hardware. But with a hybrid approach that places some of the communications services and applications in the cloud, there’s nothing for the IT team to buy, install or manage. If a market opportunity evaporates, the cloud deployment of the hybrid solution is nimble enough to adapt. Applications can be added and disabled as needed to provide maximum flexibility.

    When new opportunities arise, the ability to deploy sites and applications in a hybrid deployment provides cost-conscious CIOs, COOs and business managers with confidence. They can scale easily and limit the risk involved in testing emerging markets and fresh ideas – all while staying in charge of key locations and critical infrastructure. When growth presents itself, a hybrid phone system makes complete financial and business sense.

    Learn more about ShoreTel Connect HYBRID Sites here.