Hybrid Work Environment Success Part 4 Reliability header

Hybrid Work Environment Success Part 4: Reliability

1 min read

colin ovington1

Colin Ovington | December 12, 2022



Part 4 in our hybrid work environment success series looks at the role of reliability in a thriving hybrid work environment. Part 1 focused on digital tools and mobility, Part 2 on cost-effectiveness, and Part 3 on security.


It’s now necessary to enable your workforce to work from anywhere, on any device, with easy, reliable, and secure access. With so many employees working remotely, you need secure digital mobility tools to enable them to be effective. Your communications service and network need to be scalable globally and reliable, so your employees can access them whenever required.


At a time when revenue growth is key to survival, businesses cannot afford to experience the significant monetary impact of communications system downtime.  


What Does Reliability With RingCentral MVPSM Look Like?


We have all heard and seen the reliability claims of the plethora of cloud communications solutions in the market. Resiliency, redundancy, failover, and “five nines” uptime refer to 99.999% uptime, but what does 99.999% uptime look like for a business? That translates to 26 seconds of downtime a month for that cloud application or service. Business continuity is vital to the success of companies and institutions across many industries, so relying on an uptime guarantee means time and cost savings. RingCentral upholds its 99.999% Service Level Agreement (SLA), unlike many other cloud communication service providers.   


To provide customers with proven carrier-grade reliability, RingCentral created a robust global network backbone and built relationships with over 45 leading carriers and 200 ISPs with Direct Peering. Let’s take a closer look at how this was achieved.


Data centers on both US coasts house the core RingCentral technology infrastructure and connect with international data centers to provide a global network. These facilities are paired in an active/active architecture to support failover and switchover and the ability to sustain service in a single data center when needed. The RingCentral operation features a 24/7/365 Network Operations Center (NOC). The RingCentral service architecture is designed to handle 2x capacity anytime and deliver zero downtime upgrades. The modular pod design offers flexibility and seamless integration of additional pods as the subscriber base grows.


All of this translates into, for your business, the promise of 99.999% uptime backed by an SLA. Business continuity is inherent in this cloud model, allowing for true peace of mind for businesses that depend on this service. Peace of mind is knowing that you can reach your team members and customers, and your customers can contact you. RingCentral’s redundant architecture provides virtually unlimited growth capacity and is a critical differentiator between RingCentral and its competitors.


Your current Mitel cloud solution may only support 4-9s reliability, requiring additional downtime for maintenance. Migrating to RingCentral’s MVP will ensure your business has 53 more minutes of annual uptime a year, making a significant impact on the short- and long-term success of your business.


When migrating to a new communications solution, you need to ensure that the new solution offers superior features and benefits to meet all your business requirements. RingCentral provides a single-app experience, unmatched reliability with 99.999% uptime, integrations with hundreds of business apps, and a global footprint in 110+ countries.


Take charge of your cloud communications renewal decision and harness Mitel's partnership with RingCentral by upgrading to the leading UCaaS solution, RingCentral MVP.


Book a meeting with one of our Migration Experts to start your upgrade. We have representatives standing by and ready to help you at each step of your journey to RingCentral MVP.

Categories: Cloud Migration

colin ovington1

Colin Ovington,  Senior Product Marketing Manager, Migrations

Colin is part of the Migration Office team. With a background in product management and marketing, he is responsible for developing the messaging and sales enablement content for the various cloud migration strategies and tactics.

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