Industry Survey Shows SMBs Turning to Unified Communications

    Small and midsize organizations are moving in increasing numbers to unified communications (UC) as they see UC’s benefits for their business, according to a new survey by Spiceworks.

    Called, Unified Communications Brings It All Together for SMB IT Pros, the ShoreTel-sponsored survey of nearly 250 IT pros in SMBs in the U.S. shows that almost a fifth of respondents have implemented a UC solution – and this number is set to double in the next year.

    What’s bringing a traditionally enterprise solution like UC to SMBs across a wide range of industries? Namely a long list of benefits to the IT department, to the users, and to the organization as a whole. The IT pros surveyed listed the following advantages:

    •  87% state faster communication

    • 76% state higher employee productivity

    • 70% state better use of mobile technology

    • 67% state better collaboration between employees, partners, vendors, and customers

    ShoreTel is listed as a leader for unified communications in SMB, with the survey citing its designation as a “Strong Positive” in Gartner’s 2013 report on unified communications in SMB for the fourth year running.

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