The Ingram Micro Difference

    The growing adoption of “anytime, anywhere” work styles is driving businesses of all sizes to demand access to content and collaboration tools across multiple devices, including desktop computers, laptops, smartphones and tablets. Unified Communications & Collaboration (UCC) addresses this market opportunity through an emerging subset of technologies (i.e., middleware, communications platforms, user interfaces, etc.) that are designed to enhance business processes, streamline communications and improve productivity, while remaining device and application agnostic.

    At the core of the UCC market is user experience, which ultimately drives adoption. Today’s users demand functionality, usability, availability, consistency and security from their UCC solutions. That’s where Ingram Micro can help!

    Multi-Vendor Offerings
    As an Ingram Micro reseller, you have access to a wide variety of vendors to help your customers meet a variety of UCC requirements. We offer the largest solution set available in distribution – with over 1,700 vendor partners and many full product sets. View our Unified Communications & Collaboration Portfolio (UCC Portfolio Quick Start).

    Professional & Training Services
    Helping to speed the sales lifecycle, resellers and solution providers gain access to value-added pre- and post-sales services, including design and quoting support, targeted voice and video readiness assessments, implementation services, device management, onsite support and evaluation services to help you successfully advocate and advance the adoption of UCC solutions by your clients.

    As a reseller and service provider, you’ll be able to pack more value into any UCC purchase by packaging professional and training services with it. Leveraging the capabilities of our experts, you can evaluate, discover, deploy, service and support new security solutions as part of your team or as an independent partner.

    Through our Ingram Micro Link portal, you can expand your technical competency, extend your geographic reach and increase profitability through the expertise of other reseller partners and vendor technical resources in the Link community. And, you continue to maintain the relationship with the customer.

    Ingram Micro offers several membership levels to meet the needs of all our resellers. Find out more at

    UCC Technology Consultants

    • Strategic and consultative technical business planning
    • Guidance and best practices addressing market trends
    • Comprehensive UCC solutions
    • Building and strengthening technology practices
    • Driving technical proficiency and readiness of partners
    • Solutions focused on education and partner enablement services

    Ingram Micro Solution Center
    Our Solution Center, located in Buffalo, NY, is a state-of-the-art demonstration and education facility designed to address the needs of IT solution providers who sell advanced technologies into SMB, enterprise and vertical markets. Our dedicated staff, experienced in the entire build-out of a solution, provide invaluable advice that is difficult to get anywhere else. The Solution Center provides:

    • Proof-of-concept capabilities
    • Live solution demonstrations
    • Exposure to new technology and solutions
    • Remote training through video, webinars and video conferencing

    For more information on how Ingram Micro can support IT resellers, please contact the Ingram Micro Unified Communications team at or call 1-800-456-8000 ext. 66612.

    Pre-Sales Technical Support
    During the sales engagement and pre-sales processes of the technology cycle, Ingram Micro’s Technical Solution Engineers are here to provide channel leading expertise across the broadest technology solution offering in the industry. For more information on how Ingram Micro can help your business Realize the Promise of TechnologyTM, visit us at

    Ingram Micro is a sponsor of the 2016 ShoreTelOne Global Partner Conference, a gathering of ShoreTel’s channel partners and distributors as well as industry analysts and consultants from around the globe. The event will take place the week of Dec. 5 at the Gaylord Palms Resort in Orlando, Fla. Learn more about the conference here.

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