Last Thursday, I had the opportunity to visit the Bay Area bureau of Forbes for a video interview with Taylor Buley about ways that IP-based systems can lower the costs associated with the traditional call center model of customer support. (Click here to read how other companies are using their ShoreTel systems to get these benefits.) Time and again, I've mentioned ShoreTel’s commitment to customer satisfaction – not only for our own customers but for their customers as well - and how VoIP can play a role in delivering that. Ultimately, people want to talk to people. Whether it’s to get advice about a purchase, information about a solution, or help with troubleshooting a service, we like to talk to real people, and I’m proud to say that ShoreTel helps enable those connections.