Kaseya Unites Global Workforce with ShoreTel Unified Communications

    Based in Lausanne, Switzerland, with 30 offices in 20 countries, Kaseya is the leading global provider of IT systems management software. With the Kaseya offices and its customer base currently dispersed throughout the world, communications over the Internet and telephone represents a critical factor in everyday business. Kaseya was looking for a cost-efficient telephony system to support its mobile workforce and seamlessly connect its offices across the globe. They also needed an easy-to-use system that offered rapid deployment at new locations and integration with Salesforce.com CRM system.

    Working closely with local ShoreTel partners, Kaseya implemented the ShoreTel Unified Communications solution, with 450 ShoreTel IP phones, Office Anywhere, and Salesforce.com Call Center Adapter Software Application across 40 sites. Moving to a standard telephony system throughout the organization has streamlined internal communication, enhancing collaboration and speeding up decision-making processes. Benefits include:

    • Scalability of ShoreTel’s UC system supports Kaseya’s global expansion.
    • Office Anywhere enhances enterprise mobility by making mobile employees available regardless of location.
    • ShoreTel availability reinforces Kaseya’s ‘follow-the-sun’ support to increase customer satisfaction.

    “Since we put the new ShoreTel system in place our phone costs have gone down by over ten percent. The major advantage though is that every colleague around the world is just four digits away,” said George van Brugge, executive vice president and general manager EMEA for Kaseya.


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