The Pacific Business Centers group of companies offers a wide range of on-demand offices in a shared infrastructure environment. Clients have access to furnished offices, conference rooms, ShoreTel VoIP telephony, unified messaging, answering services, IT support, admin support, bookkeeping services, HD video conferencing, and online legal library under a pay-per-use hosted model PBC refers to as Workplace-as-a-Service. The Pacific Business Centers Group owns and operates 14 locations in California and is a leading member of the CloudVO network of Virtual offices with other 200 locations across North America.

To orchestrate a higher level of cohesive business communications across the company, Pacific Business Centers wanted to replace legacy PBX systems with a single Voice over IP (VoIP) platform. The goal was to switch from separate PBX systems to a single VoIP platform that was simple to use and scale, and would help decrease labor costs. Pacific Business Centers implemented a ShoreTel Unified Communications (UC) Solution, including ShoreTel Call Center Adapter, ShoreTel IP Phones, and 1,184 licenses, to manage business communications across the entire enterprise with a single system.

The benefits have included:

  • Cost Savings of US$365,000 annually
  • Return on Investment in two years
  • Unified, reliable collaboration tools for faster call resolution

“We went from needing 20 receptionists to only needing seven. The cost savings on those salaries equal $365,000 annually,”
—Scott Chambers, Chief Operating Officer at Pacific Business Centers


Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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