Last Week in Business Communications: 06/15/2015

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    Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.

    The Case Against Delight
    on NoJitter

    There’s been a trend in customer experience about how companies should not just aim to resolve customer issues, but aim to delight customers every time. However, Matthew Dixon suggests the expense and effort to accomplish this outweighs the benefits. In this post, Eric Krapf examines both sides of the argument and offers his own conclusion. Read the article >

    Researchers Show Wi-Fi Powering Sensors, Other Devices
    on Information Week

    You’ve probably heard of voice over Wi-Fi (VoWiFi), but have you heard of power over Wi-Fi (PoWiFi)? A team of researchers at the University of Washington is working on technology that would allows devices to wireless charge using existing Wi-Fi infrastructure, potentially bridging the power gap for many “Internet of things” technologies. Read the article >

    ‘9 in 10’ Americans Now Demanding Mobile Tech Inside Their Hotels
    on HFTP Connect

    A new study affirms what hotels already know—people are bringing their mobile devices and they expect support, mainly in the form of bandwidth. But the same study uncovered numbers that suggest this trend doesn’t have to be a budget and resource drain—it could actually be a revenue opportunity. Read the article >

    Millennials And Smartphone Apps: Your Security Nightmare
    on Information Week

    Millenials in the workforce bring a lot of fresh ideas and beneficial work habits with them. They also tend to bring their own devices, but their tendency to prioritize ease of use over security can set your business up for dangerous possibilities. In this article, Kelly Sheridan examines how to strike a balance. Read the article >