Last Week in Business Communications: August 10, 2015

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    Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.

    Cloud Adoption Is Driving Flexible Working Practices Among UK SMEs
    on UC Insight

    The adoption of cloud-based applications is driving UK small and medium-sized enterprises (SMEs) to embrace flexible working practices, according to a new survey from BT Business and British Chambers of Commerce (BCC). Almost half of those businesses surveyed (47 per cent) have staff working away from the office at least once a week. Find out what else they uncovered in the survey. Read the article >

    Web Real Time Communication (WebRTC) Applications Emerge as the Tech Stabilizes
    on Network World

    The WebRTC 1.0 standards have lead to major growth in the WebRTC arena and are beginning to transform business – and consumer – communication offerings. In this article, we get a glimpse into the emerging types of WebRTC implementation types today and take a peek at what the future may hold as the technology takes off. Read the article >

    Self-Service is All Well and Good, But Does It Work?
    on Cloud Contact Center Zone

    Your company may offer customers self-service options, but are the really effective? Seventy percent of people expect company websites to include self-service options, but only eight percent of customers think companies do a great job of it. In this article, Michelle Amodio discusses the disconnect.  Read the article >

    FCC Requires Consumer Protections in Telephone Transition to IP
    on Network World

    The move to IP communications technology is relatively straightforward for most businesses, but the FCC has put new rules in place to guide the transition to IP-based networks for major telecom carriers. Read more about the rules and implications for carriers in Grant Gross’s latest article. Read the article >