Last Week in Business Communications: July 27, 2015

    Last Week in Business Communications image

    Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix. 

    How to Stop Revenue Loss from IP PBX Fraud
    on VoIP Monitoring Zone

    According to a Communications Fraud Control Association (CFCA) study, PBX and VoIP hacking fraud accounted for billions in lost carrier revenue and losses from fraud are outpacing the growth in telecom revenues. However, Colin Ayer is here to offer some tips to help safeguard yourself from this kind of fraud. Read the article >

    Customers Appreciate Company Transparency
    on Cloud Contact Center Zone

    In the days when television, telephone, radio, and email were people’s main sources of information, broadcast advertising was king. Organizations had almost complete control over their brand identity. Those days are long over, and the new paradigm requires a new approach. Read the article >

    Mobile Operators Must Adapt Data Plans to Address Video Boom
    on Computer Weekly

    Over 52 million terabytes of data traffic will transit worldwide mobile networks this year alone, up by more than 50% on 2014, according to statistics from Gartner. How will mobile operators respond? Read the article >

    Healthcare Today Needs a Cloud Contact Center Facelift
    on Cloud Contact Center Zone

    The move to electronic health records (EHR) is ostensibly to lower costs by digitizing and standardizing patient care records. The process, however, has been overwhelming for many providers, facilities and patients. Ultimately, the goal should be to view patients as customers, and to provide these customers with easier access to information. Read the article >