Los Angeles Dodgers Keep Winning with ShoreTel as Unified Communications Provider

    The Los Angeles Dodgers are putting together a great season, expecting to clinch the National League West division title within a few days. And they are also establishing a winning way with their communications system, selecting ShoreTel as their provider.

    The Dodgers said Tuesday that they named ShoreTel to deliver front office and contact center operations to improve communications for staff and their fans.

    The team completed a series of enhancements to Dodger Stadium, the third-oldest ballpark in baseball, in the past off season. During this time, they decided to replace the phone system with one that was more flexible, easier to manage and user friendly. The organization also uses the new system at its spring training home in Glendale, Ariz.

    “Since we have a small IT team, ease of use and ease of administration were key factors in selecting our vendor, and ShoreTel provided that well above the others," said Ralph Esquibel, vice president of information technology for the Los Angeles Dodgers. “We've gone through big changes on the stadium and the technology; the phone system, while typically complex, was a very simple project and one I didn't have to worry about."

    With the help of Starnet Data Design, the Dodgers implemented the ShoreTel IP-PBX solution with integrated unified communications (UC), ShoreTel Enterprise Contact Center, ShoreTel Mobility and ShoreTel Conferencing. According to Esquibel, the overall business benefits have been impressive, and feedback from users has been positive.

    “With ShoreTel, we now have unified communications capabilities for the entire staff and the ability to streamline CRM operations in contact center,” said Esquibel. “Having communications both on- and off-site using ShoreTel Mobility has completely changed the way our employees and executives engage with fans and other business units. And the solution is saving us money, particularly on administration, since now help desk staff can make changes instead of needing a system admin-level engineer like before."

    “The Dodger franchise has a long history of innovation off the field, so it’s fitting it selected the leading UC solution for its first-class stadium and spring training facility,” said David Petts, senior VP of worldwide sales for ShoreTel. “The Dodgers are the third major league baseball team to select ShoreTel for its UC needs, joining rival San Francisco Giants and the Miami Marlins.”


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