M5 Employee Spotlight: RIT Alum Hope Luster Talks About Working at M5

    M5 Networks has had some fantastic alumni from Rochester Institute of Technology join our staff. In their own words, here is why they love to work at M5.

    "When I learned about M5’s culture and career path options, I was thrilled! Before coming to work for M5, I was a help desk technician for two years at Frontier Communications. I enjoyed what I did at my previous job, but I felt that my career was at a stand-still.

    When I decided to focus on telecommunications and networking as a career, I knew that finding a place that I would fit into as a woman and a minority would be a challenge. When I interviewed with M5, I not only knew that this would be a great opportunity to advance my career,  but I also knew that I would not have a problem fitting in. M5 welcomed me with open arms, and I immediately felt that I was part of a great company that would do great things.

    I was given the opportunity to start with M5 as a Tier 1 Support Representative, and at that time,  my manager asked me to explain my desired career path. I knew that I had an interest in networking and learning more about routers, switches, and other devices/technology that are required for a network to function properly.

    I discussed this with my manager, and he explained to me what my options were and what I needed to do to get there. As time progressed, I learned more about the Network Operations Center and the responsibilities of a Network Operations Center Engineer. I began to do some cross-training and slowly learned enough to be able to move into my current position. After about 8 months of being in the Tier 1 Support Representative role, I was offered a position as a Network Operations Center Engineer.

    I can honestly say that I really enjoy doing what I do, and every day I am learning more and more. Working here at M5 has been a wonderful experience thus far, and I am excited about what the future may hold. M5 has provided me with a challenging work environment that I am very grateful for, I am sure this is a valuable experience that I will reflect on for years to come.

    I am very passionate about what I do, and I have M5 to thank for that! Great people and a great culture are what make M5 a great company to work for!" - Hope Luster

    Hope Luster graduated in 2010 with a degree in Management Information Systems. Starting as a Support Rep in 2010, she has since been promoted to a Network Operations Center Engineer role in our NOC department.

    If you would like to learn more about M5 Networks as an employer, you can view our open job listings here, or come see us at the RIT Career Fair September 28th and 29th at the Gordon Field House.

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