We are excited to share that the ShoreTel Unified Communication solution for SMB Offerings received a “Strong Positive,” the highest possible rating given, in Gartner’s report titled “MarketScope for Unified Communications for the SMB Market, North America.”
Gartner's MarketScope provides specific guidance for users who are deploying, or have deployed, products or services. Per the report, this MarketScope focuses on the premises-based (or infrastructure-based) UC market for SMBs. For the purposes of this MarketScope, an SMB is defined as having between 20 and 499 employees.
Peter Blackmore, our CEO puts it best:
“Our large base of global SMB customers is already reaping the benefits of ShoreTel’s brilliantly simple unified communications solution. We believe receiving Gartner’s highest rating possible, “Strong Positive,” confirms our position in the market and our commitment to providing low total cost of ownership and continuously improving customer satisfaction that meet the unique challenges of SMB businesses.”
- Strong Positive: Is viewed as a provider of strategic products, services or solutions.
Customers: Continue with planned investments.
Potential customers: Consider this vendor a strong choice for strategic investments.
- Positive: Demonstrates strength in specific areas, but execution in one or more areas may still be developing or inconsistent with other areas of performance.
Customers: Continue planned investments.
Potential customers: Consider this vendor a viable choice for strategic or tactical investments, while planning for known limitations.
- Promising: Shows potential in specific areas; however, execution is inconsistent.
Customers: Consider the short- and long-term impact of possible changes in status.
Potential customers: Plan for and be aware of issues and opportunities related to the evolution and maturity of this vendor.
- Caution: Faces challenges in one or more areas.
Customers: Understand challenges in relevant areas, and develop contingency plans based on risk tolerance and possible business impact.
Potential customers: Account for the vendor's challenges as part of due diligence.
- Strong Negative: Has difficulty responding to problems in multiple areas.
Customers: Execute risk mitigation plans and contingency options.
Potential customers: Consider this vendor only for tactical investment with short-term, rapid payback.
Gartner “MarketScope for Unified Communications for the SMB Market, North America” by Megan Marek Fernandez), July 25, 2011
The MarketScope is copyrighted July 25, 2011, by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.