M5 Networks Announces Client Rood Research Increases Productivity and Improves Client Support

    NEW YORK, NY(Jan. 27th, 2009)-M5 Networks announces today that Rood Research, a healthcare market research company headquartered in New York City, has improved client experience and boosted productivity from the company wide telecommunications upgrade to M5's hosted IP solution last year.

    The solution allows the research firm to use M5's business-impacting tools to serve their clients better without the cost of buying a phone system or the burden of management on the IT department. Rood's communications are more efficient than before, and client care and support has been reinvented.

    Client experience is of the utmost importance at Rood Research, and efficient communication is vital to the way the company functions. Staff at Rood corresponds with clients consistently to complete projects according to precise specifications. M5 stood out to the IT managers at Rood for service record, high level support and advanced functionality offerings.

    Vanessa Guzman, Director of Recruiting at Rood Research remarked, "M5's positive impact on our business over the past 12 months has been great, and we've only begun to see what the system can do. We've increased productivity and our follow-up with clients has improved; clients get answers faster than they did before M5. Our communications and interactions occur efficiently."

    About Rood Research

    Rood Research is a medical research company that offers clients fast turnaround research, recruiting and internal development for Biotech and Pharmaceutical companies. Staff at Rood Research respond to project requests much faster than average research firms by responding to requests within 48 hours, and delivering completed projects within 3 weeks. To read more about Rood Research, please visit www.roodresearch.com

    About M5 Networks

    M5 Networks is the leader of "Voice as a Service," a breakthrough solution for business phone communications. M5 Networks allows clients to acquire phone system capabilities as an on-demand, managed service over an IP network optimized for voice. M5 serves a rapidly growing base of mid-sized businesses. Our solution is distinguished by rich capabilities and unmatched service that one would expect from an industry leader.

    M5 Networks provides business-strength Voice-over-IP phone systems, delivered as a disaster-proof Internet-based hosted service. M5's delivery model facilitates the rapid deployment of advanced phone system functionality and drives a consistent voice experience as businesses become increasingly dispersed, malleable and 24/7. M5's simple pricing model offers companies a low cost-of-entry to a feature set that has traditionally required large capital expenditure and dedicated IT resources. Customers offload phone system support and maintenance hassles to M5's experts. As an Internet-based application, M5's voice platform frees all voice-related data and commands to mash with other applications, driving business intelligence, improving customer service, and enhancing enterprise application effectiveness. M5 has over 900 customers, numerous industry awards and recognitions, and is headquartered in New York City. To learn more about M5, please visit www.shoretelsky.com

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