M5 Networks Partners with Holdcom to Add Professional Audio Capabilities to M5’s Voice as a Service

    M5 Improves Clients’ Audio Brands with Holdcom’s Industry Leading Voice Recording Services

    New York –M5 Networks, the market leader in delivering phone system functionality as a service, today announced its partnership with Holdcom, the leading provider of audio marketing services to more than 8,000 organizations worldwide. M5 will integrate Holdcom’s Message-On-Hold and related audio services into M5’s Voice as a Service (VaaS), which offers phone system capabilities as an on-demand, managed service over an IP network optimized for voice.

    As voice communication gains importance for high-level transactions that cannot be completed through an online interface, Holdcom’s automated phone menu recordings and Message-On-Hold advertisements provide a consistent, professional audio brand for M5’s clients. Complementing M5’s Call Center capabilities, Web-enabled find me / follow me and emergency scenario call routing, Holdcom provides customers with another way to confidently answer the question, “How does your business sound?”

    Furthering M5’s commitment to Active Service Management, one of the three cornerstones of Voice as a Service, Holdcom’s voice services are available to active clients at a discount rate through the M5 Service Portal. The M5/Holdcom Audio Production Store can also be accessed on the M5 Networks website. M5’s clients work directly with Holdcom, submitting scripts for automated phone menus or Message-On-Hold advertisements. In return, customers receive meticulously engineered audio productions recorded by premier voice talent.

    “A caller on hold is a captive audience,” said Kerrin Parker, vice president of operations for M5 Networks. “Holdcom’s Message-On-Hold service enhances this caller’s experience, allowing M5’s customers to take advantage of a unique opportunity to showcase their brand, products or services. This partnership with Holdcom is another way M5’s services meet the unique voice needs of our clients.”

    About Holdcom

    Since 1987, Holdcom has provided the highest quality audio services to a client list of great and growing businesses. Offering audio marketing services including Message-On-Hold, Holdcom serves over 8,000 clients around the globe including Pfizer, Macy's, Dannon, Virgin Atlantic Airlines, the NBA and Liberty Health System.

    About M5 Networks

    M5 Networks is the pioneer of "Voice as a Service," providing a rapidly growing base of mid-sized businesses with phone system capabilities as an on-demand, managed service over an IP network optimized for voice. Voice as a Service (VaaS) goes beyond hosted VoIP solutions to get at the “good stuff,” i.e. a measurable business impact.
    M5 Networks was named to the 2006 Inc. 500 (#272) and the 2007 Deloitte’s Technology Fast 50. M5 was recognized by CRN as one of the top 15 Key VoIP Players in 2007. Internet Telephony magazine named M5 Networks an Excellence Award Winner of 2007 for their Call Center solution and awarded 2007 Product of the Year recognition to M5’s Sales Engine. M5 has also been included on the Pulver 100 list for six consecutive years. To learn more about M5, please visit http://www.shoretelsky.com.