Make-A-Wish Chooses MiCloud to Help Grant New Wishes
“The Mitel solution allows us to collaborate much more effectively than we have in the past. But really, we’re not doing technology for technology’s sake. It has to be something that really benefits our key goal of delivering wishes.” —Bill Baumbach, CIO, Make-A-Wish America
Since 1980, Make-A-Wish America has fulfilled more than 220,000 wishes for children with life-threatening illnesses and their families. Reliable communications and collaboration is at the heart of what they do on a daily basis, as they rely on a vast network of 65 regional chapters and 27,000 volunteers. With help from generous donors, staff and volunteers, Make-A-Wish America is able to grant a wish every 35 minutes, granting more than 14,200 wishes in 2014 alone.
In 2009 as the company was preparing to move their headquarters into a new office building, they began searching for a new communications solution that could keep up with their momentum. A peer organization recommended Mitel, and as soon as they started working with Trans-West Network Solutions (a Mitel partner) the choice became clear. Make-A-Wish America chose Mitel over the competition because we provided a clear and effective path to the cloud along with extensive collaboration tools that were simple for employees and volunteers to jump in and start using.
Benefiting from a hybrid cloud deployment model, Make-A-Wish headquarters relies on a Mitel premises system, while chapter organizations begin the transition to a pure cloud model. One of the biggest benefits of moving to cloud communications is cost savings.
“The Mitel MiCloud solution has decreased the startup costs as we integrate chapters, and the MiCollab software has been the biggest hit.” explains Daniel Rivera, Director of Technical Services of Make-A-Wish America.