TMC, a global, integrated media company, named M5 Intelligence as a 2012 TMC Labs Innovation Award winner presented by its publication, INTERNET TELEPHONY. M5 Intelligence is a collection of powerful metrics, dashboards and call analytics that provides visibility into the health of the business.
“We couldn’t be happier that TMC has recognized M5 Intelligence, which is designed to unlock powerful real-time information to help our clients sell more, provide better service, and effectively manage staffing costs. M5 Intelligence provides the type of metrics that were previously only available in the contact center to the entire organization, reinforcing our belief that customer service isn’t a department, it’s everyone’s job.”
- Brent Barbara, ShoreTel’s senior director of alliances and solutions engineering.
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are bestowed to those companies demonstrating groundbreaking contributions to the industry.
The 2012 TMC Labs Innovation Award highlights will be published in the July/August 2012 issue of INTERNET TELEPHONY magazine.
“The TMC Labs Innovation Award represents the best and the most unique products and services that this industry has to offer. ShoreTel has proven their commitment to quality and the further . Congratulations to the entire team at ShoreTel for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications.”
- Tom Keating, chief technology officer and TMC Labs Founder.
“ShoreTel has been recognized for their exceptional work in advancing IP Communications. M5 Intelligence has proven exceptional and its innovation has contributed to the advancement of the industry.”
- Rich Tehrani, CEO, TMC.