In a world of seamless communications and collaboration, the connected mobile enterprise has the full context of its business processes with fluid and natural communications that permeate the entire workplace.

Employees leverage information and analysis that bring relevance to communications with the goal of removing waste, working more efficiently, and bringing the full weight of their company to every customer engagement.

The connected mobile enterprise can bring a high degree of contextual information to communications and decision-making. Organizations search for a full understanding of their customers:

  • Customer’s name
  • Customer’s company
  • Customer’s contact information
  • When the company last served the customer
  • What products the customer previously purchased
  • What the customer’s current problem is
  • What the company’s potential solutions are
  • What previous contact the company has had with the customer
  • Who last talked to the customer
  • How to contact the customer, and with which channels

 

embedded communications in a connected mobile enterprise white paper

Real-time business deserves real-time connections

While all this information is captured within CRM and various other applications, the company’s employees have the ability to reach their customers with that knowledge and context in the palms of their hands.

They communicate in real-time through a single framework, drawing upon business application content that encompasses mobile, office and business communications media. They leverage a simple-to-use framework available to every employee—from the service worker in the field to the administration staff in the office.

The connected mobile enterprise brings a powerful business proposition to the market. An enterprise with this capability can save time per customer-facing employee, create enhanced satisfaction by delighting customers and generate productivity through incremental work or additional demand from the market.

An employee of the connected mobile enterprise does not spend the majority of his time preparing to talk to clients. He is immersed in customer context and spends most of his time engaging customers and generating business. The connected mobile enterprise employee is delighted with the ability to be primarily mobile, while able to use whichever business communications device (mobile, tablet, desk phone, conference phone) is best for a given situation. He has access to customer contextual information and an easy-to-use real-time communications interface. The employee also has the ability to leverage the full power of every business application and the ability to communicate natively and seamlessly from within those applications.

For the field service worker, this delight is doubly strong. Long gone are the days of having to jump from the field services mobile application to the mobile dialer, to a messaging application, to the mobile video player, and then back to the mobile app to record the details of his business activity.

He would simply “tap to connect” and contact his colleagues and customers, record the interaction, and finish his business, right in the mobile app—all in real-time, simultaneously and naturally. He then simply gets on with working more efficiently, being more productive and generating more business.

 

 

Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

Josh Haslett

Josh Haslett

Vice President of Business Development

Joshua Haslett has more than two decades of experience helping customers improve business outcomes by applying leading-edge technology solutions including artificial intelligence, cloud architectures, mobile-first and IoT-enabled unified communications. In his current role as Vice President of Strategic Innovations, Joshua is responsible for delivering cloud applications and services that enable companies to digitally transform their businesses improving customer experience.
 
For more than a decade, Joshua has worked at Mitel in sales, marketing, product and sales engineering leadership roles. Prior to joining Mitel, his experience included leading an innovative technology integrator and business processing consulting for Arthur Andersen. 
 
Joshua graduated Magna Cum Laude with a B.S. in Finance from the W.P. Carey School of Business at Arizona State University.

get great content like this weekly
Ready to talk to sales? Contact us.
(844) 319-5912 Email Us