Mobile Enterprise Q&A #3: Expanding Operator Services

    Mobile Enterprise Q&A #3: Expanding Operator Services


    Enterprise mobility has been a buzzword for several years now, but a new shift is taking place, fueled by the convergence of a common IP between enterprise and mobile communications systems. This new model of communications, which seamlessly integrates the mobile and enterprise communications environments, is called the mobile enterprise. It’s not an easy concept for everyone to grasp the first time around, so we sat down Terry McCabe, the Chief Technology Officer of our Mitel Mobile Division, to help explain how it works. 

    Q: Will the networks be fully virtualized and flexible—without boundaries?

    TM: With Mitel’s technology, operators are no longer limited to delivering service to people connected over their own access network. They won’t be limited by geography or country. With voice over Wi-Fi, they can deliver service to their customers connected to any Wi-Fi network, and with WebRTC, they can deliver service to web-connected devices over any network.

    Operators in North America have taken the first step with the launch of basic VoLTE during 2014. As those operators become more comfortable with the maturity of the service rollout, we should see an expansion of calling experiences such as video calling, and the introduction of new services and new ways of accessing those services.

    Although operators today can offer improved call quality and faster call setup time, there isn’t any indication that there is a way they can directly monetize that. It’s not likely that they can charge customers directly for things they have come to expect. But when you start looking at services beyond VoLTE and introducing ideas such as second party pays and embedding communication services in websites, it allows the operator to be a provider of a wholesaling infrastructure to enterprises and other businesses. It also creates new revenue streams that had not traditionally been accessible to them by creating new business opportunities for operators.

    As an enabling technology, virtualization shortens the implementation time for core new services. Ultimately, it enables the operator community to think and act at the speed of the Internet. Customers have changed expectations, driven by communications applications and social communities that introduce new features and capabilities on a monthly basis. With virtualization technologies available as the basis of service deployment and operation, operators can innovate rapidly so that they either can fail fast and move on or succeed quickly. The goal is to create something within a network that’s both reliable and dynamic, and makes users feel they have the benefits of Internet technologies with the security and privacy benefits possible in the telecommunications model.

    Learn more about the mobile enterprise >