ShoreTel Professional Services is pleased to announce a new capability for playing back recorded calls via links embedded directly within Salesforce records. As a result of powerful integration between the ShoreTel Call Recorder and the new ShoreTel Call Center Adapter (Version 4.2.2), this new capability streamlines business operations that involve customer information, call recordings, and entities such as contacts, leads, cases, and opportunities by cross-linking and making them accessible in one application interface.

Please contact your ShoreTel authorized reseller for more information or for trial versions of these two applications and a chance to experience this great integrated capability firsthand.

Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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