Our Customers Tell the Real Story

    Dear ShoreTel Customers and Partners,

    A lot has happened in the two weeks since I last addressed you directly in this blog. Similar to other situations where a company sees a significant drop in their stock, we were sued in class action litigation. While we take these things very seriously, we also look at them with perspective. We are not letting ourselves get distracted from the most important things in our business, namely keeping our current customers delighted and growing our customer base of raving fans. We are committed to executing our plans and regaining our momentum. If you’ve seen any of the conversations floating around the blogosphere these past two weeks you’ll see the opinions of some skeptics but you’ll see many if not more comments from our loyal customers and partners saying they continue to believe ShoreTel is bringing to market some of the best solutions for unified communications and enterprise class IP telephony. We’ve always known that we’ve had amazing loyal customers…it’s especially nice to see that kind of customer praise now. This week you’ll see another example of a recent customer win, Big Brothers and Big Sisters of North Texas and how they’re able to assist more children because they’ve installed a ShoreTel system. We’ll continue to share these customer stories so stay tuned.

    John W. Combs


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