ap+m is the largest worldwide independent stocking distributor of both aero-derivative and heavy industrial gas turbine engine parts. In August 2011 they started looking for a mobility solution because their sales reps felt tied to their offices to effectively make/receive calls with their customers.
Their partner, Teleswitch recommended ShoreTel Mobility along with ShoreTel PBX. They chose ShoreTel Mobility for many reasons but primarily for ease of use on their iPhone 4s.
ShoreTel Mobility enables businesses of all sizes to integrate leading smartphones and tablets securely, simply and cost-effectively, with existing enterprise communication and applications and infrastructure. ap+m has seen many benefits from using ShoreTel Mobility including:
- Sales reps no longer are tied to their offices resulting in a huge increase in productivity
- Executives can now travel between office locations and be always available to make critical business decisions wherever they are
- Cost savings of 25% on cellular charges
- Customer service has improved ensuring customers can reach ap+m employees regardless of their location
- Ability to handle calls anywhere in the world as long as there’s a Wi-Fi connection
“Being a distribution company, being able to communicate is key to our success. Now we can communicate with our customers no matter where we are.”
– Angelo Fraioli, VP/Controller