What do our customers want to get from their UC system? Simple, cost-effective yet superior communications solutions. For the financial services industry, increased competition from rivals and expectations of high-quality customer service, all while having to increase shareholder values means that these organizations have to do more than ever.

ShoreTel has solutions aimed at this market that allow for improved customer service, ensure business continuity, streamline resource management and cost control, and increase overall business performance.

Recently one of our customers – Tony Hildesheim of Washington State Employee Credit Union (WSECU) – sat down with ShoreTel to talk about how our solutions helped his organization reach its communications – and ultimately, its business – objectives.


Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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