We are pleased to announce that ShoreTel has won seven 2009 MarketTools CustomerSat Achievement In Customer Excellence (ACE) Awards.

This is the third year in a row that we have received at least two of these awards from MarketTools CustomerSat. Each award is based on third-party administration and audits of our customer feedback program and the data.

The MarketTools team examines the quality, management, communication, engagement and results to determine if they are at world-class levels.

This year, ShoreTel’s world-class level awards are:

1. Overall Satisfaction of ShoreTel

2. Overall Satisfaction with the ShoreTel UC System

3. Overall Satisfaction with Training

4. Overall Satisfaction with Technical Ability by new customers

5. Overall Satisfaction with Technical Ability by ongoing customers

6. Overall Satisfaction with Technical Support

7. Overall Satisfaction with Implementation

Our obsession with customer satisfaction is the key driver behind these awards. We work continuously with our partners to ensure that they are as passionate about our products and services as we are, and that this satisfaction extends to every customer.


Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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