On a roll with Gartner’s latest Magic Quadrant for UC

    The newest report

    On Monday, August 11, Gartner announced its latest Magic Quadrant for UC—and recognized Mitel as a leader in the Quadrant. We can tell you why we think we’re a leader until we’re blue in the face, but we feel like it means a lot more coming form a respected source like Gartner. And in the spirit of helping you assemble the best information to make the most informed communication decision possible for your business, we’d like to share their reasoning with you.  You can get the Gartner report here, complements of Mitel.

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    Gartner 2015 Magic Quadrant for UC graphic

    Gartner Research Document - Gartner Magic Quadrant for Unified Communications, Bern Elliot | Steve Blood, 10 August 2015. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from mitel.com/gartner.


    Picking up steam

    If you’ve been following Gartner, you know this isn’t our first Magic Quadrant recognition as a leader, or even our first Magic Quadrant recognition in the Unified Communications (UC) space. In the past year alone, Gartner has recognized us a leader in both Enterprise UC and Midsize UC. Gartner won’t comment on competitive positioning, but we believe it reinforces what we already know—that we’re strong and gaining momentum in business communications.


    Still changing

    While some of the flashier areas of business communication get more press, the truth is that there is a still a huge and constantly changing UC landscape. New developments are the rule, not the exception. Here are just a few of the trends we’ve seen driving change in UC.

    Mobile first design

    Historically, UC application and client development started with the desktop and then moved to mobile later (if at all). With the pervasiveness of mobile devices and BYOD, smart UC providers are now flipping that paradigm on its head, figuring out the mobile user experience first, then adapting that experience for PCs. It’s an approach that delivers a more consistent experience across devices and one that brings the relative simplicity of mobile UX to the PC side of the equation.

    Consistent user experience

    As the lines between devices continue to blur and the number and types of devices businesspeople use proliferate, offering a consistent user experience across devices is becoming increasingly important. This consistency makes it easier for users to switch between devices without having to re-learn how to accomplish tasks on different devices, making them more efficient and effective communicators. It can even help reduce the burdens on employee training and IT support.

    A full mobile suite

    The two-tired system of functionality is no longer viable. Users are demanding full capabilities, like video, instant messaging/chat, and more for mobile devices. And smart UC providers are giving it to them. Business has truly become multi-modal, with many users relying on mobile devices not just for support—but as primary tools for getting work done. With that in mind, leading providers are delivering more UC capabilities for mobile to support users’ shifting needs.

    UCaaS flexibility

    Unified communications as a service (UCaaS) opens up lots of flexibility for businesses, but one of the greatest flexibilities it affords comes in deployment options. With UCaaS, businesses can jump to the cloud all at once, but they can also put together hybrid systems that can help preserve legacy infrastructure investments and pave a clearer path for phased migration to cloud communications over time.


    About the Magic Quadrant

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.