Shoestring Venture: M5 Networks Launches Live Answer Service Metric

    Live Answer Service Metric is a KPI (Key Performance indicator), allowing M5 customers to   measure how often their staff are picking up their phones as opposed to letting calls going to voicemail.  This metric was once only available to advanced contact centers is now available to the entire enterprise.

     

     

     

     

    Related Posts

    Join thousands of subscribers & get great content like this once a week