ShoreTel Infographic: Customer Satisfaction Rides on Contact Center Effectiveness

    This week in Las Vegas, executives of businesses looking to provide their customers with a higher level of service will be walking the exhibition floor at Call Center Week.

    Contact Centers are now crucial to customer satisfaction, as they offer businesses the ability to manage superior, personalized and flexible customer experiences. As shown in a new ShoreTel infographic, Tips for Improving Contact Center Management, customers are extremely sensitive to the quality of customer service.

    In fact, 89 percent of buyers switched to a competitor after they received poor customer service, the infographic points out, among other salient points it offers about attitudes toward Contact Centers.

    The infographic also offers six tips to successfully manage a contact center to ensure brand loyalty and healthy revenue.  From CRM integration to TCO, there are a gamut of services Contact Centers have to fulfill, the infographic shows.

    ShoreTel, a sponsor and exhibitor at the show, will demonstrate its industry-leading Contact Center solution at its booth.

    ShoreTel’s Contact Center ensures these needs are met. Built on the highly reliable voice capabilities of our on-premise unified communications system, our solution easily connects internal and external customers to the right agent at the right time. The result is lowered costs and an improved customer experience that help to transform your contact center into a revenue center.




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