Of all the industry accolades ShoreTel garners, none gives me more pleasure than those related to customer satisfaction. We recently received the CustomerSat ACE award for Overall Customer Satisfaction for the second year in a row, together with an ACE award for Technical Support Satisfaction.

The ACE awards are important because they are an objective measurement of success - truly satisfied customers. Let's face it, some companies manage to grow mainly through the power of their marketing and sales machines, or simply because they use the success of one product to validate the quality of another.

At ShoreTel we're very proud that our "raving fans" repeatedly testify that all of our solutions are reliable and scalable, that they are cost-effective and easy to deploy and use, that our customer service is consistently excellent, and that system dramatically improves their business processes, how they communicate internally and externally, and their bottom line.

John Chisholm, executive VP of MarketTools and general manager of the CustomerSat business, says it all in his quote about the award: "Receiving the CustomerSat ACE Award is a distinct honor, which demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. ShoreTel's commitment to customer satisfaction excellence is certified with their 2008 ACE Awards in 'Overall Customer Satisfaction' and 'Technical Support Satisfaction.'"

Check out our customer success stories to discover how you might benefit from a ShoreTel UC system as well.

John W. Combs

Digital transformation has become a top initiative for business and IT leaders. In today’s business world, sustainable market leadership is no longer based solely on which company has the best products or even the best people. Instead, organizations that are agile and can quickly adapt to rapidly evolving market trends will become market leaders.

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