The Guest Experience of the Future

Hospitality guest experience of the future image

Hotels are no longer simply places where people lay their heads when they’re away from home. For travelers and business people, they’re becoming hubs of activity—and guests are increasing judging hospitality businesses on how well they keep guests connected. Features like automated check in and check out are only the tip of the iceberg.

Near-field communication (NFC) is turning guests’ mobile devices into virtual room keys. Location-based technology is helping hoteliers respond to guests faster. Enhanced meeting and event spaces are making for richer guest experiences. And guest app integrations are untethering the guest experience from the room—and even the property.

What else does technology have in store for hospitality? Watch our latest video for a glimpse into the future.

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