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The RingCentral MVP and Mitel Features You Need Now

3 min read

January 30, 2023

With the new year comes a new set of business goals and priorities. As we begin 2023, businesses must explore new ways to achieve efficient growth in many areas, including enabling more intelligent and connected experiences for mobile and hybrid workforces. An up-to-date cloud communication system like RingCentral MVP can help implement these priorities.

Mitel customers benefit from migrating to RingCentral in many ways, including taking advantage of new RingCentral and Mitel-developed features and capabilities. Let’s cover each of these in turn.

Top 10 RingCentral Software Updates

RingCentral delivers regular software updates that are made available to all RingCentral customers. Below is a list of the top 10 new RingCentral MVP features that enable more intelligent and connected experiences for mobile and hybrid workforces. You can also watch the RingCentral top 10 Feature Updates for Q4 2022.

  1. End-to-End Encryption (E2EE), available now for video, is coming to RingCentral MVP phone and messaging. For 1:1 conversations or groups of up to 50 participants, E2EE ensures that no 3rd party can access your confidential conversations or recordings. Available for ongoing, scheduled, or spontaneous calling across the RingCentral Mobile App, Desktop App, and web browsers. 
  2. Enhancements to the RingCentral Desktop Phone app experience make quick calling and access to the dial pad easier. Use the phone app in standalone mode to enable multitasking with other apps on your screen. 
  3. Zero Touch Provisioning with Mitel phones enables Mitel phones to register with RingCentral MVP service for faster and easier re-deployments. 
  4. Device as a Service delivers reduced upfront cost and quicker hardware upgrades for RingCentral Rooms hardware and headsets. 
  5. SMS enhancements provide immediate error alerts for undelivered SMS messages and export and print SMS options to ensure regulatory compliance.
  6. New eFax capabilities include new print-to-fax so you can send a fax the same way you send a document to the printer. New scan-to-fax options allow you to scan a document and send it as an eFax.
  7. European Union (EU) data privacy enhancements such that RingCentral MVP customers that sign up in the EU will have all their data remain in the EU infrastructure, securely stored in EU data centers. 
  8. Advance Meeting Insights provide essential information covered in a meeting, including a written summary, keywords, a video highlight reel, and the entire transcript and recording. 
  9. RingCentral Webinar enhancements include the ability to run polls to engage participants better and get feedback, and now support the ability to start private host/panel debriefs to recap post-meeting.
  10. App Gallery ratings and reviews empower users to share information on useful RingCentral integrations and provide third-party developers with valuable feedback on integration enhancement ideas. 

Book a meeting with one of our Migration Experts to start your upgrade to RingCentral MVP.

Mitel and RingCentral Migration Enhancements 

Mitel and RingCentral work closely together to make it even easier to migrate Mitel customers to RingCentral MVP, enabling seamless transfers of customer profiles and call flows and allowing customers to continue to use their existing Mitel phones. Beyond all of the beneficial updates provided, there are several enhancements to ensure the migration experience from Mitel to RingCentral is seamless and hassle-free for all Mitel customers.

IP400 Certification

Mitel's IP400 series devices completed certification with RingCentral MVP in December 2022, in addition to the Mitel 6800 and 6900 series devices that were already certified.

With the certification of the IP400 series, partners can benefit from an expanded list of mainstream desktop devices available on RingCentral MVP, making it even easier for UC customers considering UCaaS to move forward with RingCentral MVP as their communication provider.

The IP400 series device certification includes IP480, IP480g, and IP485g and is supported initially in the US, Canada, UK, and Australia, with more country support coming in early 2023.

API-enabled Advanced Features for Mitel-certified Devices

The following features will be supported initially on the Mitel 6920, 6930, and 6940 phones, with expansion to other phones in future releases:

Unlike local call logs on the phone, server-based call logs utilize a RingCentral server-based logging feature that shares log data from all users’ clients and devices for a combined view of call activity.

Server-based Personal Contacts, as opposed to local contacts, utilize a RingCentral server-based feature enabling users to add/edit/delete/synchronize contacts across multiple devices and clients.

Server-based Do Not Disturb (DND) communicates the DND status to other clients and updates the presence status for use with the Monitored Extension feature. As a result, a user setting server-based DND will reflect busy presence status.

Visual voicemail gives users a graphical way to view and manage voicemails. Utilizing a server-based architecture, voicemails are stored and played from the server and capture all voicemails associated with all the users’ devices and clients.

Coming in Q1 2023

M695 expansion module support with the 6920, 6930, and 6940 models.

Custom Key Layout (CKL) enables users to program the top and bottom softkeys or enable the use of a predefined template to be applied to phones. Already supported on the 6800 and 6900 Series, we are introducing support for the CKL feature on IP480, IP480g, and IP485g.

Categories: Cloud Migration

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