Whether your enterprise has a single network or multiple that span the globe, unified communications (UC) can be an invaluable tool for accelerating operations and driving productivity to new heights.
But before you dive into the UC pool, there are quite a few things you should be on the lookout for. For example, a top-notch enterprise solution should have:
Built-in Core Applications
Does the UC solution you’re considering include complementary embedded features? For example, mobility features like an embedded dynamic extension solution allow users to set multiple devices as their answering point. Or, hot desking, which allows employees to log onto any designated phone and use it as an extension of their office phone.
A well-designed UC platform should be easily accessible and usable via an administrator’s web browser as if it were one single platform solution. This makes it easier for admins to make system changes, synchronize across the solution and manage control and tasks, as opposed to having to rely on one centralized point.
Does your solution operate across any LAN or WAN infrastructure, or have embedded native support for standards-based networking like SIP, Q.SIG and DPNSS? Solutions that meet these criteria protect your existing investments—even a legacy PBX—while delivering all of the advantages of a converged infrastructure.