TMCNet: M5 Networks Launches Replay
M5 Networks has launched M5 Replay, giving its business clients the ability to record and retrieve recorded phone calls via a Web interface.
Officials with M5 Networks said that M5 Replay offers M5's business clients a low-cost, on-site solution for their call-recording needs.
"The ability to record and playback calls is critical to any organization with a sales or client service focus," said Dan Hoffman, CEO of M5 Networks, in a statement.
"There is simply no better way to enhance training, ensure compliance, and identify telephone best practices," said Hoffman.
Company officials said that the feature has three distinct modes which businesses may choose depending on their needs, including full-time recording, employee initiated recording, and look back recording.
Read more at TMCNet.