Top Ways Businesses Should Manage Mobile Workers

    Smartphones and tablets have become as ubiquitous in the workplace as laptops and desktop computers. However, many organizations are still struggling to find the best way to manage these devices, as well as the workers who use them. The following are a few things that businesses should know when they are looking to mobilize and manage their workers:

    1) Give Them The Tools They Need

    Applications have become a major part of a mobile worker's ability to complete daily tasks. If an app does not have an essential feature, it makes it significantly more difficult for employees to be productive on their mobile devices. In fact, 71 percent of employees feel they don't have the technology to get their jobs done outside of the office, according to Forrester Research. Therefore, it's in the best interest of the company to find out exactly what tools staff members are using and deliver these assets through internal apps.

    One important aspect of these apps could be information accessibility. A report by AIIM found that 45 percent of participants believed mobile content access was vital to their operations. Organizations must strategize how to deliver this capability in a way that is convenient for users while still being secure.

    2) Establish Policies

    If employees are leveraging their own hardware, it should be no surprise that they will mix work and personal activities. In fact, "Generation Mobile" -- or millenials attached to their mobile devices -- are 10 percent more likely to engage in this behavior than their peers, according to a study by MobileIron. For this reason, organizations should set some guidelines like mutually agreed targets and security standards. This will help keep company data safe and motivate workers while on the clock.

    3) Foster Better Management To Meet Goals

    With staff dispersed over a diverse area, it can be difficult to keep up with everyone at once. However, applications can help decision-makers keep track of each person's progress and ensure that tasks are being completed in a timely fashion. Interactive Investor gave the example of U.K.-based grey fleet drivers, who saved 24.7 percent on fuel costs with the help of an application. The program can also allow managers to appoint tasks to the right individual if someone else is unable to complete it. That type of flexibility will help boost overall productivity and help organizations get the most out of their mobile capabilities.

    While businesses may currently be facing challenges with mobilization, it is imperative to understand how to leverage these devices effectively. By following these tips, decision-makers can better their mobile workforce management and ensure that their employees are appropriately provisioned.