UC Solutions incorporate CRM, VoIP and cloud

    Unified communications (UC) is coming into enterprises as IT decision-makers and business executives realize its merits. According to Express Computer, today's technologically connected climate demands heightened communication solutions such as  hosted VoIP, cloud computing, customer relationship management (CRM) and small business phone systems that offer advanced features.

    Unified Communications solutions allow these capabilities to be integrated into a number of systems that allow employees to access communication channels easily and efficiently. A UC solution helps sales teams communicate with marketing teams. Business managers can interact with employees and clients from any location. Mobile technology is changing the way that people work, making UC solutions a must.

    "Back in the days, employees would start work only after reaching office and work in a nine to five schedule," said Minhaj Zia, director of collaboration sales at Cisco India, according to Express Computer. "However today with businesses being spread across different geographies and time zones, they are expected to interact with partners, or suppliers or customers, even during transit or outside office hours."

    But UC solutions don't just offer remote capabilities. They offer these abilities through a variety of different communication solutions. Video and web conferencing, mobile devices, instant messaging, voicemail to email transcription and CRM can all become part of a UC solution in an enterprise.

    Enterprises are slow to implement UC solutions

    Despite the benefits of UC solutions, many enterprises are taking their time in deployment. According to ExpressComputer, adoption is slow, but it's steadily increasing and improving as businesses understand the benefits that UC can offer.

    "We do not see organizations implementing UC solutions all at once. When they implement something, they want to ensure that it integrates well with what they already have in place, because it is too risky and cost-intensive," said Peter Quinlan, vice president of a UC provider, according to the news source. "We are not at that stage where organizations can completely revamp their communication infrastructure. Furthermore, people would not like to change the way they work just because you gave them a new technology."

    According to a new report by TechNavio, the UC market is expected to grow at an annual rate of about 21 percent until 2015. This proves that enterprises are starting to understand the benefits of implementing such solutions. In a technologically advanced world, enterprise leaders strive to connect with clients and employees as smoothly and effortlessly as possible. UC solutions can help.

    UC incorporates the cloud

    Advanced UC solutions now incorporate cloud technology to enhance processes and offer cost savings. Rather than connecting over traditional land lines or using in-house servers, services such as VoIP depend on the cloud. Businesses are using cloud-based systems for a number of business solutions, not limited to UC.

    Because of the cloud, deploying UC systems is affordable to enterprises of every size. Implementing a communication service that works for a particular enterprise is no longer a difficult struggle. Instead, affordable, easy-to-use and inclusive solutions are set to enhance processes in businesses around the world.

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