An advanced unified communications (UC) system can have a significant effect on an organization’s mobile workforce. This impact can be quantified in three ways: increased productivity for mobile workers, increased customer satisfaction, and reduced cellular and long-distance charges.
Make Mobile Workers More Efficient
Extending UC tools to mobile staff improves their productivity, as well as the productivity of those who are dependent on their availability and responsiveness. In fact, a Mitel UC solution can enable a 5 to 10 percent increase in mobile worker productivity, which means that companies can expand business output without hiring additional staff. If the average mobile employee costs $150,000, a 7.5 percent increase in productivity represents a savings per employee of $11,250, based on reducing the need to hire additional workers.
Keep Customers Happy
Mobile UC can help improve existing customers’ satisfaction levels. Imagine an organization where 20 percent of its customers experience a customer satisfaction “event” every year, and 10 percent of those customers no longer do business with the company, the result is a 2 percent churn in the customer base. By using UC to rapidly respond to customer issues with the right resources, half of these customer relationships could be saved, eliminating 1 percent of customer churn.
Save on Cell Costs
Using UC can also mean eliminating cellular minutes and outside access costs. If you can reduce the cellular costs for 20 percent of your employees by $30 per month by moving from an unlimited plan to a defined‐minutes plan using the VoIP capabilities of the UC solution, the result is a savings of $360 per cellular employee per year, or $72 per employee for all employees.
Making a Case for UC and Mobility
Read more about how unified communications can keep your workforce as mobile as it needs to be downloading this white paper.