Unified communications will enable streamlined collaboration in 2012, expert says

    When businesses use cloud-based telephony solutions that are able to connect with business phone services and mobile devices alike, some employees have a difficult time knowing when to stop working and quickly get burnt out. In a recent UC Strategies report, industry analyst Zeus Kerravalla explained advances in unified communications technology are positioning organizations to overcome the adverse affects of employees that work too flexibly for their own good.

    Kerravalla told the news source many experts anticipate workers, who are increasingly being burnt out by always-on mobile devices that leave them checking their work emails all the time and never really escaping the office, are beginning to push back. While Kerravalla supports the notion that employees are working to gain more control over their lives, he said this will not come in the form of shutting down necessary collaboration channels, but using them more efficiently.

    As socially-driven unified communications tools and other advanced functions become more popular, a growing number of businesses are taking email out of the equation and encouraging employees to use more effective means of collaboration. This is creating an environment where more organizations are learning when the best times to reach their employees are, figuring out which mediums different workers like to communicate through and streamlining the overall collaboration process in an effort to use time at work more efficiently and allow workers to get away from the office without having to sacrifice the productivity that they gained when they would check their emails during non-work hours.

    Kerravalla went on to tell UC Strategies that the unified communications sector as a whole is rapidly maturing, creating an environment where more businesses will be ready to invest in video-based collaboration services in the coming year.

    Unified communications tools allow businesses to offer collaboration capabilities that are so effective that they can dramatically reduce costs. To begin, moving UC to the cloud gives companies access to hosted VoIP, PBX, email, text messaging and other services. Advanced cloud offerings can even deliver video through the network. This improves disaster recovery while cutting hardware spending out of the equation. Once UC systems are established, businesses can cancel many of their travel plans because virtual meetings are more accessible, reducing operating costs as well.

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