VoIP And Mobile A Perfect Pair -- Whether You Know It Or Not
VoIP is not a new technology. It has been around for a number of years, but as of late it has started to experience a rebirth of sorts. Because this kind of connection exists in cyberspace, it is capable of meeting many modern needs -- like the increasing requirement that employees be allowed to work from home. It is possible to take VoIP and make it available in the cloud, which negates many of the geographical boundaries that have historically hindered enterprise growth.
But in spite of this, there are still a great deal of people who are not aware of what VoIP can do. Not only that, but a surprising number of individuals cannot even define VoIP properly.
"I've written so many articles over the years about VoIP, that I sometimes forget that I need to explain what VoIP stands for (voice-over-IP)," stated TMCnet contributor Mae Kowalke. "Yet I should keep defining the term. Even though VoIP has been around for 20 years, most people still are sketchy in their knowledge of the technology."
Just because VoIP may not be the water cooler topic of choice does not mean it is not needed in any particular office. With the workforce moving increasingly to remote connectivity over physical presence, it is going to be critical to have VoIP in place. Because cloud VoIP can be accessed away from a worker's desk, it is perfectly suited for the modern, mobile employee.
Understanding May Not Come Easy
While Kowalke's thoughts on the subject may make it seem like VoIP technology is not popular, the truth is quite the opposite. One of the most interesting things about many modern technologies is that people tend to use them without realizing it. The cloud is a perfect example of this -- those who use and swear by Gmail, for example, are cloud supporters even if they think otherwise. In terms of VoIP, this same phenomenon appearing in unified communications apps like Facebook's begin to appear and become more popular. People are inherently drawn to the streamlined nature of these programs and the convenience they provide, even if they do not understand what exactly they are leveraging.
These kinds of developments are helping to subconsciously influence the expectations of enterprise employees. Because they have seen what technology is capable of, they are starting to demand the same kind of functionality in the workplace, even if they are not able to specifically voice what's missing from their toolset. These workers can see other organizations and professionals permitting the use of mobile devices to "clock in" from a remote location, but they may not realize that VoIP is helping to make this possible. If staffers feel like they are not being supported in these innovative ways, they might begin looking for employment elsewhere.
Growing Importance Of Remote Connectivity
The ability to work from home is no longer just a perk for upper-level types who can invest in home office equipment. Thanks the consumerization of IT, a vast percentage of people all over the world are in possession of advanced communications hardware and software -- not to mention the skills needed to operate them effectively. As such, more organizations are trusting their workers to telecommute and are investing in the resources that will help to foster success.
According to TMCnet contributor Michael Guta, the benefits of remote working go beyond employee satisfaction. In fact, they can even help to save money in interesting ways.
"Allowing some staff members to work from home means the company doesn't have to rent a larger space, purchase more furniture and equipment, and provide a wide range of services to ensure their safety and comfort while they are on premises," Guta wrote. "These cost-saving measures alone add up to tens of thousands of dollars each year, but productivity also increases."
This is the kind of thing that more companies are realizing every day. With a workforce that is capable of using mobile devices not only to its personal advantage but for the good of the companies it supports, decision-makers should be interested in making allocations to enable VoIP service in their offices - and beyond.
Looking Toward The Future
The workplace of tomorrow will look very different from the ones that are currently status quo. Coming in and sitting at the same assigned desks every day is not an effective strategy for everyone in a given company, namely with so much powerful technology at the fingertips of present-day employees. Staffers need to be allowed to work from home and they must have the tools to do so properly.
But many employees are not always aware of what they need, even if they have used it before. In order for organizations to support their team members in a mobile way, it will be essential to instate a cloud VoIP system.