The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Latest Posts

Build effective teams better and unleash your organization’s full collaborative potential by integrating AI into your systems and processes.

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Business VoIP | June 21, 2019

You’ll know the time’s come to invest in a cloud contact center by recognizing these six signs.

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News & Trends | June 20, 2019

With the historic Mitel & MLB® Present London Series just a few weeks away, we tested attendees at the 2019 UC Expo in London on their baseball knowledge. See how they did in two short videos.

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Optimizing your contact center for the customer experience is the key to building loyalty and increasing profits. Here’s how to get started.

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Fans want ticketing to be simple. Unified communications delivers on their expectations, so you get people in, seated and ready to enjoy the show in no time.

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Uniting artificial intelligence with collaboration has the power to unleash a host of tribal knowledge that can be swiftly leveraged to save time and resources on new, similar projects.

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Business VoIP | June 12, 2019

Learn how three companies improved their customer experience with business VoIP, leveraging call center metrics to reduce wait times, provide better service and improve their customers’ experience.

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To provide the flexibility contact center agents want and the cost-effective operations business leaders expect, lean on workforce management technology to make agent scheduling simple.

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High-performance organizations set themselves apart with the right people, tools, technologies and processes—and strategic investment in innovative solutions like unified communications. 

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News & Trends | June 07, 2019

Every community is home to incredible organizations working hard to make the world a better place. For Mitel Serves Day 2019 on June 7, employees from Mitel locations across the globe volunteered their time and effort at nearly 40 of these organizations.

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