The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Latest Posts

So how do you set the right standards for the text and chat conversations your contact center reps have with customers? It depends.

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With the ability to collect data about how, where and when consumers use products and services, the Internet of Things (IoT) is poised to usher in a new era of customer experience. Here are five examples.

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IoT & M2M | January 04, 2018

Technology – artificial intelligence, machine learning and automation, especially – is reshaping today's workforce. How will these technologies reshape the IT teams of the future?

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Digital Transformation | December 29, 2017

We offer five tips to ready your network for stellar digital transformation performance.

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IoT & M2M | December 27, 2017

Here are a few predictions around how the use of big data, IoT and AI will continue to evolve and how your company may be able to use them to get – and stay – ahead.

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Customer Experience & Call Center | December 20, 2017

Cloud communications plays a key role in unlocking the next level in optimizing real-time customer experience interactions.

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Mobility & BYOD | December 18, 2017

Here’s what the C-suite and IT leaders of B2B organizations should be on the lookout for as they consider embracing consumerization in their technology stack.

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Customer Experience & Call Center | December 15, 2017

Warm up the tone of your outbound efforts and success rates can increase. Here are some tips to get your outbound call center ready to reach out with a personal touch.

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Customer Experience & Call Center | December 13, 2017

As a result, companies must adapt and create a new customer journey that is more personal, more intuitive, faster and simpler. Let’s dig a little deeper.

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Customer Experience & Call Center | December 12, 2017

Consider these four ideas for helping contact center agents craft the kind of email signatures that will shape consumer perceptions of your brand.

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