Your home for the latest on business communications trends, tips, news and announcements.
These 10 technology trends in hospitality will change everything about how hotels communicate. Guests of tomorrow will be more connected than ever before.Read
So how do you set the right standards for the text and chat conversations your contact center reps have with customers? It depends.Read
With the ability to collect data about how, where and when consumers use products and services, the Internet of Things (IoT) is poised to usher in a new era of customer experience. Here are five examples.Read
Here are a few predictions around how the use of big data, IoT and AI will continue to evolve and how your company may be able to use them to get – and stay – ahead.Read
Cloud communications plays a key role in unlocking the next level in optimizing real-time customer experience interactions.Read
Here’s what the C-suite and IT leaders of B2B organizations should be on the lookout for as they consider embracing consumerization in their technology stack.Read
As a result, companies must adapt and create a new customer journey that is more personal, more intuitive, faster and simpler. Let’s dig a little deeper.Read