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Your home for the latest on business communications trends, tips, news and announcements.
Last week, we announced some pretty significant news about the future of the mobile enterprise at our Mitel Next event and dove into how our own philosophies and products play a part in that vision. So this week, we’re going to take the opportunity to recap the numerous moving parts that made up - and accompanied - the announcement.
The principles of the mobile enterprise are altering how businesses and employees interact. Learn how Mitel sees the future for the mobile enterprise in this interview article with our CEO Wes Durow.
Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Businesses need lots of different types of software to run. Many of our customers manage customer data with SAP® for their CRM applications. For example, a service provider working with a large Nordics brewery asked us to ensure that our flagship contact center systems met the exacting standards of integrating with SAP® CRM to exchange critical data with instances of SAP Business Suite software. As a result of the certified integration, MiContact Center Solidus now provides a range of functionality from within the SAP® CRM application. Read on to find out more.
What keeps IT managers up at night? Security issues—and for good reason. Toll fraud, which is defined as any unauthorized use of a businesses telephone system and carrier services, cost victims $4.73 billion globally last year. So what can be done to prevent toll fraud? Three experts shared some tips and best practices.
How are we going to pay for this? It’s the question on every IT pro’s mind. And with shrinking budgets and rising demands on IT, it’s a question that gets harder to answer every year.