THE MITEL BLOG

The Way Enterprises and Their Customers Interact Is Changing

January 28, 2016

The Way Enterprises and Their Customers Interact Is Changing

The lines between them are starting to blur and disappear. One of the biggest shifts is the convergence of business and mobile networks—giving rise to something called a mobile enterprise, where the lines between different modes of communications completely disappear for a seamless end-to-end experience. Why should an enterprise care that back-end systems are merging? Because it can fundamentally change the way businesses function and interact with their customers.

get contact center agents multitasking with multimedia
Customer Experience

January 27, 2016

Get Contact Center Agents Multitasking with Multimedia

In today’s digital age, customers are more technically inclined than ever before and that has dramatically changed the way they contact your business. As opposed to simply phoning your business, they may send you an email, a text message, a chat over the Internet or even reach out to you through Twitter or Facebook. Regardless of the way customers contact your business, you need your agents to be just as responsive as they would be on the phone.

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Partners

January 18, 2016

Last Week in Business Communications: January 18, 2016

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.

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Partners

January 11, 2016

Last Week in Business Communications: January 11, 2016

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.

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Partners

December 30, 2015

Top Posts of 2015: #7-9

2015 was a busy year for us, and a busy year for communications. New technologies are rising. Old technologies are evolving. Divergent functions are converging. We've covered a lot of it on our blog—and for a quick refresher on this busy year, here are our top posts of 2015.

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Partners

December 29, 2015

Top Posts of 2015: #10-12

2015 was a busy year for us, and a busy year for communications. New technologies are rising. Old technologies are evolving. Divergent functions are converging. We've covered a lot of it on our blog—and for a quick refresher on this busy year, here are our top posts of 2015.

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Partners

December 28, 2015

Top Posts of 2015: #13-15

2015 was a busy year for us, and a busy year for communications. New technologies are rising. Old technologies are evolving. Divergent functions are converging. We've covered a lot of it on our blog—and for a quick refresher on this busy year, here are our top posts of 2015.

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Partners

December 21, 2015

Last Week in Business Communications: December 21, 2015

Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.

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Business Phones

December 16, 2015

The Perils of Porting Numbers

If you are making changes to your communications technology, then you will have to move your existing phone numbers from your existing carrier to your new provider. This process is called porting numbers. We’re all told that the number porting process should all be very predictable and well-defined. But in my experience, this is often not the case. Here's what you can do to make the process easier.

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Remote & Hybrid Working

December 11, 2015

Proof that Millennials are Changing the Rules of Customer Experience

Millennials, representing a third of the population, are now entering the workplace en masse. As consumers, millennials are starting to have significant spending power and influence. Millennials tend to be far more comfortable communicating by email, text message, web chat and social media from a mobile device. In fact, in many cases, a traditional voice call is seen as old-fashioned. This has huge impacts for businesses wanting to access the spending power of millennials.

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