THE MITEL BLOG

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July 23, 2014

Cumbrian District Councils enhance customer service using MiContact Center for Microsoft Lync

We’ve highlighted before the increasingly central role the contact centre is playing within organisations and this is particularly important within UK local government.

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July 22, 2014

Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 6: MGFIL Conseil

On the whole it is in the best interests of local authorities to outsource their means of communication, while taking into account organisational constraints. The prime objective is to entrust the management of data and applications to professionals in hosting, information management, telecoms operation and integration.

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July 22, 2014

Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 4: SDCT

Telecom systems have changed. They now have collaboration at the core and innovative concepts (integrated message systems, click to call, videoconferencing, a single call number, ubiquity, availability, etc.) are progressively enriching existing services with constant evolution.

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July 21, 2014

Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 3: Setec IS

Ten years ago Setec was implementing its first major VoIP project, involving over 4,000 lines at one site. Five years go we were involved in the first major national Centrex projects at hundreds of sites (respectively 4,000 lines and 10,000 lines) with each site made live right after the other. Today Aastra – a Mitel Company, offers a Cloud-based solution.

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July 10, 2014

Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 2 : Solucom

Centralised VoIP architectures make it possible today to imagine Cloud-based telephony with central infrastructure hosted and managed by a vendor or an outsourcer at one end and business sites equipped with little more than telephone sets at the other end.

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July 08, 2014

Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 1 : Consultake

In communications the Cloud is a fashionable buzzword with a vision that is sometimes not clearly understood. However information and telecommunications “as a service” can provide important and real benefits for businesses. For simplicity we can nonetheless retain the term ‘Cloud’.

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May 30, 2014

What will be the real impact of the human cloud?

When discussing the rise of the cloud and the migration of businesses processes to cloud services, it’s all too easy to concentrate on the technical implications and only think briefly about the significance they may have on a workplace and its employees.

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