Application Integrations
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Application IntegrationsRead moreHow AI Helps Organizations Stay Ahead of Regulatory Challenges
Imagine a financial institution receiving a hefty fine because an employee failed to include a legally required disclosure during a client call. -
Application IntegrationsRead moreThe Mitel & Zoom Advantage: Powering the Future of Enterprise Communications
In today's dynamic business landscape, communication technology is no longer just a utility—it's a strategic asset - it’s a critical driver of organization agility, efficiency, and customer experience. -
Application IntegrationsRead moreThe Power of Integration in Hybrid Cloud Communications
Welcome to the third installment of our blog series exploring Mitel’s 7 Dimensions of Communication Control and Flexibility in hybrid cloud communications. -
Application IntegrationsRead moreThe Power of Integration in Hybrid Cloud Communications
Welcome to the third installment of our blog series exploring Mitel’s 7 Dimensions of Communication Control and Flexibility in hybrid cloud communications. -
Application IntegrationsRead moreFuture-Proof Communication with Mitel Interaction Recording Insights AI
Contact centers generate enormous amounts of communication data in daily customer interactions through phone calls, online meetings, or chats. This data is a valuable source of information that often goes unused. In most cases, only two to three percent of this data is reviewed for quality or compliance. This is still done manually, which is time-consuming and error-prone. -
Application IntegrationsRead moreEmbracing GenAI at Mitel: Navigating the Next Wave of Innovation
Do you remember the times when businesses adopted the Internet? I’m hesitant to admit that I do. When thinking of those times over 30 years ago, I cannot help but draw parallels with what we are experiencing today as we explore the adoption of Generative AI (GenAI) technology. -
Application IntegrationsRead moreEnhancing Frontline Efficiency: Mitel's Newest Integrations and Solutions
It’s no surprise that we are passionate about unified communications (UC) and are focused on delivering hybrid cloud, vertical solutions, and offerings that improve the efficiency of frontline workers in those target verticals. -
Application IntegrationsRead moreUnlocking Comprehensive Unified Communications with Mitel and Microsoft Teams
Microsoft Teams is a strong market leader in collaboration solutions. Its native integration with Microsoft 365 is one of the reasons for its rapid growth to an estimated 300 million users. -
Application IntegrationsRead moreVisns Studio Revolutionizes Communications in Hazardous Environments Using Mitel CloudLink
In today's fast-paced business environment, efficient communication is crucial for success. We recognize the importance of seamless communication and our partners’ roles in making these communications happen. I am delighted to highlight a unique solution developed by Visns Studio that leveraged Mitel's CloudLink APIs and the Mitel Developer Program. -
Application IntegrationsRead moreMitel Puts the “I” in Teams with Telephony Integration
One of the most startling statistics to emerge from the COVID-19 pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, Microsoft Teams use grew by 894%. That’s more than Zoom, in case you were wondering. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. Microsoft Teams has become the de facto communications platform for over one million organizations in just a few years.