Product News
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IndustriesRead moreThe Path to Modernizing Customer Engagement in Financial Services
See how regional banks, credit unions, and insurers can improve customer experience (CX), cut costs, and boost retention without overhauling existing financial service communications systems. -
Company NewsRead moreMitel in The News: 5 Stories You Might Have Missed in March
Mitel's latest highlights include Mitel CX going GA, a roundtable discussion on balancing investments in AI and the cloud, and our CISO looks back at his first year on the job. -
Expert InsightsRead more
Watch: Martin Bitzinger on Mitel’s Innovation in Hybrid Communications and AI
Martin Bitzinger, SVP of Product Management, spoke to Evan Kirstel, B2B TechFluencer, about our vision for 2025 and beyond. -
Communications & CollaborationRead moreA Blueprint for Success: Mitel's Hybrid Communications Strategy
Achieving operational success is no easy task. It is rooted in a core business principle: understand your market, craft a long-term strategy, and execute with precision. In the fast-evolving world of IT, staying disciplined in this approach can be challenging. -
Product NewsRead moreThe Role of Performance Analytics in UC’s Evolving Security Landscape
The security landscape for Unified Communications (UC) systems is becoming more challenging than ever. -
Expert InsightsRead moreMitel Top Blogs
Hello, our valued readers! Thank you for coming back again and again to our blog for insights into Mitel’s products and news, industry trends, tips and tricks, and predictions.
Here's a look back at this year's most popular blogs, as informed by you. Thank you for reading and see you next year! -
Product NewsRead moreHow Mitel Performance Analytics 3.5 Future-Proofs Business Communications
In business communications, staying ahead means more than just keeping up—it means leading the way. Picture a busy office where every call, video conference, and message is essential to getting the job done. -
Communications & CollaborationRead moreMitel CX: A New AI-Assisted Customer Experience Platform
Customer experience (CX) has undergone a profound transformation. Not long ago, it was siloed as a standalone function, fragmenting the view of the customer. Today, CX is a shared responsibility intersecting with critical business processes, making it central to organizational success. -
Digital TransformationRead moreThe Hidden Costs of Industrialized Communications
An interesting repeating pattern of industrialization consequences has found its way to the communications industry. Organizations looking for extreme efficiency and cost control through adopting a standardized, industrialized approach have resulted in a situation akin to being in a city where everyone wears the same clothing. It offers consistency and efficiency but stifles innovation, limits flexibility, and compromises critical areas like compliance, security, and resilience. -
Application IntegrationsRead moreFuture-Proof Communication with Mitel Interaction Recording Insights AI
Contact centers generate enormous amounts of communication data in daily customer interactions through phone calls, online meetings, or chats. This data is a valuable source of information that often goes unused. In most cases, only two to three percent of this data is reviewed for quality or compliance. This is still done manually, which is time-consuming and error-prone.