Product News

  • mitel cx blog
    Industries

    The Path to Modernizing Customer Engagement in Financial Services

    See how regional banks, credit unions, and insurers can improve customer experience (CX), cut costs, and boost retention without overhauling existing financial service communications systems.
    Read more
  • mitel in the news
    Company News

    Mitel in The News: 5 Stories You Might Have Missed in March

    Mitel's latest highlights include Mitel CX going GA, a roundtable discussion on balancing investments in AI and the cloud, and our CISO looks back at his first year on the job.
    Read more
  • Expert Insights

    Watch: Martin Bitzinger on Mitel’s Innovation in Hybrid Communications and AI

    Martin Bitzinger, SVP of Product Management, spoke to Evan Kirstel, B2B TechFluencer, about our vision for 2025 and beyond.
    Read more
  • Mitel Hybrid Strategy Blueprint header
    Communications & Collaboration

    A Blueprint for Success: Mitel's Hybrid Communications Strategy

    Achieving operational success is no easy task. It is rooted in a core business principle: understand your market, craft a long-term strategy, and execute with precision. In the fast-evolving world of IT, staying disciplined in this approach can be challenging.
    Read more
  • Mitel Performance Analytics UC Security header
    Product News

    The Role of Performance Analytics in UC’s Evolving Security Landscape

    The security landscape for Unified Communications (UC) systems is becoming more challenging than ever.
    Read more
  • Gen Z Gen Alpha Mitel thumb
    Expert Insights

    Mitel Top Blogs

    Hello, our valued readers! Thank you for coming back again and again to our blog for insights into Mitel’s products and news, industry trends, tips and tricks, and predictions.

    Here's a look back at this year's most popular blogs, as informed by you. Thank you for reading and see you next year!
    Read more
  • MPA Blog 1 Future Proofing header
    Product News

    How Mitel Performance Analytics 3.5 Future-Proofs Business Communications

    In business communications, staying ahead means more than just keeping up—it means leading the way. Picture a busy office where every call, video conference, and message is essential to getting the job done.
    Read more
  • MCX Deep Dive header
    Communications & Collaboration

    Mitel CX: A New AI-Assisted Customer Experience Platform

    Customer experience (CX) has undergone a profound transformation. Not long ago, it was siloed as a standalone function, fragmenting the view of the customer. Today, CX is a shared responsibility intersecting with critical business processes, making it central to organizational success.
    Read more
  • Mitel Secure Hybrid Cloud header
    Digital Transformation

    The Hidden Costs of Industrialized Communications

    An interesting repeating pattern of industrialization consequences has found its way to the communications industry. Organizations looking for extreme efficiency and cost control through adopting a standardized, industrialized approach have resulted in a situation akin to being in a city where everyone wears the same clothing. It offers consistency and efficiency but stifles innovation, limits flexibility, and compromises critical areas like compliance, security, and resilience.
    Read more
  • Future-Proof Communication with Mitel Interaction Recording Insights AI
    Application Integrations

    Future-Proof Communication with Mitel Interaction Recording Insights AI

    Contact centers generate enormous amounts of communication data in daily customer interactions through phone calls, online meetings, or chats. This data is a valuable source of information that often goes unused. In most cases, only two to three percent of this data is reviewed for quality or compliance. This is still done manually, which is time-consuming and error-prone.
    Read more