Strategic Technology Partners

	Full Workforce Management Suite. A high end solution, complementing Mitel’s native WFM
	Workforce Optimization: recording/quality management, evaluation, screen recording, speech analytics. A high end offering complementing Mitel WFO
	Multichannel engagement & pivot, WebRTC, video chat, customer journey analytics, collaboration/CoBrowse
	Multichannel engagement, customer journey, predictive intelligence and analytics
	Knowledge management and email case management tracking
	Full Outbound Management Suite
	ASR, TTS, Speech Analytics engine
	Speech Analytics engine
	Social Media Monitoring and Integration
	Social Media Monitoring and Integration
	Web Co-browsing