PROFESSIONAL IVR RECORDINGS BY ALLISON SMITH OF THE IVR VOICE.COM
Allison SmithYou’ve heard her voice on telephone systems throughout the world. She’s probably asked you for your PIN number, called to remind you of an upcoming appointment, and may even have called you to suggest that you evacuate your area due to a natural disaster.
Allison Smith is an instantly recognizable, infinitely versatile voice talent, and ShoreTel is proud to be partnering with her and her company, The IVR Voice.com, to provide high-quality, consistent IVR, On Hold Prompts, Call Center framework prompts, IoT automation prompts, and any other voice application you may need.
WHY HAVE A PROFESSIONAL VOICE DO IT?
You’re excited to get your ShoreTel Sky or ShoreTel Connect CLOUD phone system up and running – but a missing piece of the puzzle always seems to be: “Who will we get to voice our call flow?” It’s not unusual for companies to recruit their receptionist or other office staff to voice it on-site – but as with any skill set, voicing a call flow is likely not their area of expertise. Hiring a professional voice – especially one with the experience, discipline, consistency, and wide range of styles as Allison Smith – ensures that your system is professional, seamless, and infinitely changeable. With same day turnaround being her norm, incredibly affordable recording, and unparalleled service, Allison will ensure that there is virtually no downtime while implementing changes or alterations to your system. And all voiced in that unmistakable sound!
In addition, Allison Smith has assisted numerous companies in evaluating their IVR, suggesting changes, improvements, and bringing clients into the mindset of utilizing their IVR for much more than a utility for “sorting” callers; Allison is a much-sought-after speaker and blogger about IVR Best Practices and ways in which companies can use their IVR to establish their company identity and set the tone for the kind of service their callers can expect.
WHY ALLISON SMITH AND THE IVR VOICE.COM?
ShoreTel and Allison Smith form a solid partnership, and bring to the table many services for ShoreTel’s customer base:
Company greetings, announcements, on-hold messaging, e-learning/internet video voicing, radio/TV advertising
Very competitive rates
An easy-to-use, secure, automated ordering platform
The Allison Text To Speech Voice – Cepstral’s #1 selling TTS Voice – dovetails well with all custom prompts and is an indispensable addition to your communications arsenal
Allison also has available a database of 350,000+ proper names – known as Allison On Demand – which is essential for personalized outbound dialing
Same day delivery
Any and all sound file formats are supported and supplied
Contact Allison at firstname.lastname@example.org.
BEST PRACTICES FOR IVR AND GETTING YOUR SYSTEM OFF THE GROUND
Allison provides these go-to suggestions for the best possible call flow for your ShoreTel system:
1 Be clear on your company’s identity – and make sure your IVR reflects that
Much care and attention is given to how a company comes across in their social media marketing, their website and front-facing corporate identity. Equal clarity needs to be devoted to *who* your company is, and your IVR needs to reflect that.
2 Caller’s attention spans are shorter than you think
Keeping option choices minimal, with the most urgent and most frequently used choices front-stacking the IVR, will ensure that the caller’s time is respected and acknowledges that time and patience is in short supply.
3 Remember: they’ve probably already been to your website
When was the last time you called a company? Chances are, it was because your concern or question was so specific that no solution could be found on their website. Or – worse case scenario -- you’re unhappy and you need to speak with an actual person. If IVRs are designed with that in mind, it treats callers almost like they’re specialized clients who require extra care – because that’s likely who they are.
Top 10 IVR Mistakes
Why Get a Pro To Do It