Amtelco

 

AMTELCO

American Tel-A-Systems, Inc., (AMTELCO) is a trusted name in call center communication systems, software applications, and telephony switching technologies for call centers, healthcare facilities, higher education facilities, contact centers, executive suites, and developers since 1976.

FEATURES

Screen-based Call Handling
Integrated Call Recording
Perfect Answer Automated Answer Greeting
Intelligent Soft Agent Sandbox
Intelligent Call and Message Scripting
Intelligent Info Pages
Intelligent Contact Directory
Intelligent On-Call Scheduling
MergeComm Automated Dispatching
Real Time Monitoring
Robust Reporting

BENEFITS

Simplifies user training
Reduces user errors
Improves productivity
Reduces operating costs
Broadens service offering possibilities
Improves customer satisfaction

AMTELCO App Note

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