Originally developed for in-house use by a ShoreTel Partner, BrilliantView provides the first 'single pane of glass' to see all of your onsite customer installations, all at the same time.
Modeled after ShoreTel's Diagnostics & Monitoring, the system is based on simple drill-down architecture, providing more detail as you click deeper. Installation is simple and fast - just download and install our lightweight agent on the customer's HQ Director server, and in seconds they appear on your cloud-based dashboard. You will see all of your customers on one screen, with easy-to-see color graphics that mimic ShoreTel's Red/Yellow/Green Quicklook standards. We have greatly simplified the setup of error reporting to one screen, for all of your installations. Choose which notifications to get, and how often. There's no equipment required, you can get to it on any device, from anywhere.
It's the Dashboard that is missing from your service desk!
100% Cloud-based, access from anywhere, on any device
Fast, Easy installation
Inexpensive monthly subscription
Works with any onsite ShoreTel system, version 14.1 and higher
Real-time view of all your customers, on one screen
Respond faster, improve your CSAT
Keep your documentation always up-to-date, systems, users, devices
Simple, centralized setup of alerts and error reporting
Sign up for a BrilliantView Live Demo
Installation and Use Guide