CT-Pros provides quality cloud-based application development services that utilize the ShoreTel Summit Platform to create customized IVR solutions for your enterprise business. Whether looking to create post-call customer service IVR surveys for your call center, provide 24x7 pay by phone credit card processing for your customers, or any other IVR application, CT-Pros can help your business meet those goals.
The options are practically limitless what the ShoreTel Summit Platform can do for your business. If you can think it, we can do it!
Examples of our services include advanced IVR call center call routing options to better address and facilitate inbound callers, as well as creating convenient 24x7 customer account access thereby reducing the call burden of your agents. In addition, our custom IVR solutions can further accommodate the growing need for account management features such as phone schedulers, automated bill pay, account fund transfers, card activation services, reminders and event notifications to name a few.
With the ShoreTel Summit Platform, we can develop customized applications to your specifications that will improve the customer experience and maximize business revenue potential.
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